Personal Profile

A determined, task-oriented engineer, experienced in a diverse set of IT roles including cloud administration/architecture, windows/linux administration and process automation
Notable previous projects and responsibilities:
  • Implementation and improvement of multi-account AWS landing zone
  • Automation and improvement of various business processes (Powershell)
  • Configuration and management of 5000+ endpoint RMM
  • Deployment and management of Umbrella DNS for 200+ customers
  • Deployment and management of antivirus solution for 7000+ endpoints
  • Configuration and management of proactive monitoring tools
  • Automation of patching process for client (5000+) and server (900+) endpoints (Windows)
  • Automation of Citrix infrastructure provisioning to private cloud (VMware, Powershell)

Certifications

Career History

OSB Group - Platform Engineer

May 2022 – Present

  • Responsible for the design, documentation, build and maintenance of secure on-prem and cloud infrastructure
OSB Group - Technical Infrastructure Engineer

April 2021 – May 2022

  • Fulfilling the infrastructure requirements for various internal integration and transformation projects
Charter Court Financial Services (Merged with OSB Group) - Technical Infrastructure Analyst

January 2020 – April 2021

  • General BAU infrastructure tasks
  • Migration of apps/services from old platforms to new (e.g. New OS/middleware versions)
  • Assist in the creation and improvement of IT processes and policies
  • Support the implementation and testing of DR plans
Oosha Limited – Senior Technical Support Analyst

September 2018 – January 2020

During this period, I retained all my existing responsibilities except support, along with new projects In addition to some of the notable projects listed above I have also

  • Designed and built DR solution for our customer environments using Azure site recovery services, most of the setup and configuration has been scripted via PowerShell to make onboarding quick and simple for standard environments
  • Started automating monthly billing tasks to save time spent by key resources
  • Assisted with internal infrastructure upgrades

Skills developed: Technical, Adaptability, Scripting

Oosha Limited – RMM Administrator & 3rd Line Support

July 2017 – September 2018

During this period, I took over management of the existing RMM platform, it started in a state where 95% of alerts were unnecessary noise, patching was sporadic and often caused large outages when it did run and there were no custom monitors for our core solutions I brought this to the point where patching is mostly automated and staggered via policy to minimise the risk of disruption, most months no intervention is required Most environments were also in an unhealthy state due to the previous lack of monitoring, I improved stability and monitoring of a wide range of systems and applications (Windows, Citrix, RDS, SQL) This role also included a plethora of responsibilities including management of AV, DNS security, password manager, remote access, network monitoring, firewall maintenance, implementation of changes via RFC

Skills developed: Technical, Self-motivation, Decision Making

Oosha Limited - 1st Line support

August 2016 – July 2017

Answering incoming support calls and emails with high throughput, low resolution times and high first-time fix rates

Skills developed: Technical, Time/Resource Management, Communication

Solihull Metropolitan Borough Council - IT Infrastructure Apprentice

August 2015 – August 2016

As the infrastructure apprentice I assisted a wide range of teams with projects ranging from technical (active directory user/group management, SQL/PowerShell) to management (co-ordinating with multiple teams so their members laptops can be upgraded with minimal disruption to themselves and the business, work orders for datacentre migration) I have been trusted to run and manage my time during most of these projects. Because of the low supervision and guidance required, the other team members have had the time to work on more projects. By completing my projects quickly and efficiently I have also had a lot of time to shadow and assist 3rd and 2nd line support with their day to day activities

Skills developed: Technical, time/resource management, customer/employee relations

Education

Apprenticeship - 3aaa Technology Birmingham - 2015 to 2016

Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms including:

  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
Sixth form - Worcester Sixth Form College - 2012 to 2015
  • BTEC Level 3 - 90 Credit Diploma in ICT - Double Distinction (DD*)
  • A Levels - Economics, Accounting, Computing, Mathematics
High School - Droitwich Spa High School - 2008 to 2012
  • 7 GCSE’s (A – C)
  • OCR Level 2 National First Award in ICT - Distinction
  • Business Level 2 Extended Certificate - Distinction